Privacy Policy

Last updated: June 3, 2026

Thousand Islands Pharmacy ("we," "us," or "our") is committed to protecting the privacy and confidentiality of the personal information entrusted to us. This policy explains what information we collect, how we use and safeguard it, and the choices available to you. As a pharmacy operating in Ontario, we handle personal health information in accordance with the Personal Health Information Protection Act, 2004 (PHIPA) and other applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

Depending on how you interact with us, we may collect:

• Contact information — your name, email address, phone number, and mailing address.
• Health information — details you choose to share when requesting a consultation, asking about medications, or using a pharmacy service (for example, prescription, vaccination, or minor-ailment inquiries).
• Inquiry and order details — products you ask about, request, or purchase, and the contents of messages you send us through our website or by email.
• Website usage information — basic technical data such as your browser type and pages visited, collected automatically to help our website function and improve.

How we use your information

We use the information we collect to:

• respond to your inquiries, consultations, and product requests;
• provide and administer pharmacy products and services you request;
• communicate with you about your inquiries, orders, or appointments;
• meet our professional, legal, and regulatory obligations; and
• maintain and improve the security and functionality of our website.

We collect, use, and disclose personal health information only for purposes you would reasonably expect, or as permitted or required by law. We do not sell your personal information.

Consent

By providing your information to us, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or professional limitations and reasonable notice, by contacting us using the details below. Withdrawing consent may affect our ability to provide certain services.

Disclosure to third parties

We may share information with service providers who help us operate our business and website (for example, our e-commerce platform provider), only as needed to perform their services and under obligations to keep your information confidential. Our website is hosted on Shopify; your use of it is also subject to Shopify's privacy practices. We may also disclose information when required or permitted by law, or to a regulatory body such as the Ontario College of Pharmacists.

How we protect your information

We maintain physical, technical, and administrative safeguards designed to protect your information against loss, theft, and unauthorized access, use, or disclosure. While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive health details through unsecured channels where possible.

Retention

We keep personal and health information only as long as necessary to fulfill the purposes described in this policy and to meet our legal, professional, and regulatory record-keeping obligations, after which it is securely destroyed or anonymized.

Cookies and website analytics

Our website may use cookies and similar technologies to keep the site working (for example, remembering items in your cart) and to understand how it is used. You can control cookies through your browser settings; disabling them may affect how parts of the site function.

Your rights

Subject to certain legal exceptions, you have the right to access the personal information we hold about you and to request a correction if it is inaccurate or incomplete. To make a request, please contact us using the details below. We will respond within the timeframes required by applicable law.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with the "Last updated" date above. Material changes will take effect when posted.

Contact us

If you have questions about this policy, or wish to access or correct your information or make a privacy complaint, please contact our Privacy Officer:

Thousand Islands Pharmacy
Attn: Privacy Officer
337 King Street East, Gananoque, Ontario  K7G 1G6
Phone: (613) 382-1333
Email: thousandislandsguardian@gmail.com

If you are not satisfied with our response, you may contact the Information and Privacy Commissioner of Ontario (ipc.on.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).