Return Policy

Last updated: July 27, 2026

About our online catalogue

Our online store exists to give our customers access to thousands of medical supplies and home health products that we simply cannot stock on our shelves in Gananoque. Catalogue orders are fulfilled and shipped directly from our distribution partner's warehouse to your door.

All sales are final

Because catalogue items ship directly from our distributor, we are unable to accept returns or exchanges on online orders. Once an item has shipped, it cannot re-enter the medical supply chain, and health and safety regulations prevent us from restocking medical products.

Please double-check sizes, quantities, and product codes before placing your order. If you are unsure whether a product is right for you, call us at (613) 382-1333 before ordering. Our pharmacy team is happy to help you confirm the right item first.

Order cancellations

If you need to cancel an order, contact us as soon as possible. If your order has not yet shipped, we will cancel it and refund you in full. Once an order has shipped, it can no longer be cancelled.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you receive the wrong item, contact us within 7 days of delivery. We will replace the item or refund you in full, including shipping charges, at no cost to you. This is the one situation where final sale never applies: if we or our distributor got it wrong, we will make it right.

Refunds

Refunds are issued for orders cancelled before shipment and for damaged, defective, or incorrectly shipped items. Approved refunds go back to your original payment method, normally within 10 business days.

Contact us

Thousand Islands Pharmacy
337 King Street East, Gananoque, Ontario  K7G 1G6
Phone: (613) 382-1333
Email: thousandislandsguardian@gmail.com